Call centres can use it to book appointments for clients.

The diary has 3 levels of users:-

1. Admin - These are your receptionists that take calls for the business and staff when they are out. They can make appointments for any member of staff and all the clients (if used). They can see all the diaries for the business. They also have their own diary.
2. Staff - Each member of staff has an individual diary. Perhaps they travel and need to have an accurate picture of the appointments made for them. Also the office needs to know if they have made appointments while out on the road. Staff can only see their own diary.
3. Clients - These do not have to be used. The clients are your customers, who the appointments are made for your staff to see.  You can use the system to keep clients contact details, as a database, and may be used to analyse the number of appointments made over a period of time.

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